Shay Ralls Roalson P.E. became the Director of Austin Water in January 2023, leading a team of 1,300 employees committed to providing high quality drinking water, wastewater, and reclaimed water services to over 1 million people in the Austin metropolitan area.

Shay has 29 years of experience working with water utilities on the planning, design, and construction of complex water and wastewater infrastructure projects. She joined Austin Water as Assistant Director in April 2020, where she led the engineering services team responsible for delivering the utility’s $1.4 billion five-year capital program. Prior to joining Austin Water, Shay was a consulting engineer, working with utilities across Texas.

Shay is a past Chair of the Texas Section of the American Water Works Association and has served on the External Advisory Committee for the University of Texas Cockrell School of Engineering. She has been the recipient of numerous awards, including the Texas Section AWWA George Warren Fuller award.

Shay received a Bachelor of Engineering degree from Vanderbilt University and a Master of Science degree from the University of Texas at Austin.